Frequently Asked Questions

What is Pay Option?

Pay Option is a secure digital platform that allows you to send, receive, and manage money easily through your mobile device or computer.

Is Pay Option safe to use?

Absolutely. We use advanced encryption, two-factor authentication, and real-time monitoring to keep your account and transactions safe.

Can I use Pay Option for business transactions?

Yes, our platform is optimized for both personal and business use. You can send invoices, accept payments, and view analytics from your merchant dashboard.

How do I fund my Pay Option wallet?

You can fund your wallet using a linked bank account, debit card, or by receiving funds from another Pay Option user.

Are there any hidden charges?

No. We believe in transparency. All fees are clearly stated before you confirm a transaction.

What happens if my transaction fails?

If a transaction fails, your money is automatically reversed within minutes. If not, please contact our support team for prompt assistance.

Can I access Pay Option from multiple devices?

 Absolutely. Your account syncs across devices. Just log in using your credentials, and your data will be securely available.

Can I use Pay Option without a bank account?

Yes, you can. You only need a phone number to sign up. However, linking a bank account allows you to enjoy more features like wallet funding and withdrawals.

What happens if I send money to the wrong account?

Contact our support immediately. While we can’t guarantee reversal in all cases, we’ll do our best to resolve the issue promptly.

How do I contact customer support?

You can reach us via in-app chat, email at support@payoption.com, or call our 24/7 helpline.